Guest Relations Agent / Russian Speaker

Job DescriptionThe candidate must be able to:Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.Achieve Quality Audit result of 95% and above through consistent documented trainingsKeep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter)Assist and process check in/out for VIPs guests efficiently and professionally.Escort guests to their rooms and conduct Room Orientation.Update guest information into the computer after a complete check in.Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all timeResolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow upAchieve the highest Guest Satisfaction measured by TRUST YOU platform.Handle issuance of guest room key cards and ensure effective control for guest security.Ensure that all messages, mails and packages are delivered to the guest room.Assist at the Information counter and Business centre & M Lounge as and when assigned.Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.QualificationsProficiency in English (verbal and written), a second language an asset.Previous customer-related experience preferred.Strong interpersonal and problem-solving abilities.Highly responsible & reliable.Ability to work well under pressure in a fast-paced environmentAdditional InformationRussian Speaker First name *This field is required. Last name *This field is required. Email *This field is required. Phone *This field is required. Are you 18+ years old? *Select an option... Yes NoSelect an option...This field is required. Have you finished your military service? *Select an option... Yes NoSelect an option...This field is required. Have you been dismissed or suspended from any position on disiplinary grounds? *Select an option... Yes NoSelect an option...This field is required. Resume *. We accept .pdf, .doc, and .docx formats.The file must be of type doc, pdf, docx and not exceed 2MB. these questions are a mustBy clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *This field is required.Thank you for applying!Good luck!