We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.Job Title & LocationClient Service ExecutiveDubai, Jumeirah Lakes TowersRole DescriptionPurpose: To develop a strong understanding of Worldpanel analysis & services. Develop the analytical skills and knowledge required of this role, with the view to be an indispensable support to the Client Service Team with respect to responding to client data requests, handling analysis briefs for presentations by delivering timely, accurate and insightful information!Client Relationship:Proactively seek to understand the teams’ client’s business and using this knowledge to improve the work you doEmploy an appropriately professional tone in all communications including emails, presentation materials, telephone calls and face to face meetingsAssist client contacts in being able to locate and use existing data through your sound knowledge of the content of regular reports, database structures and other regular deliverablesAccount Handling:Demonstrate real curiosity and a willingness to go above and beyond in dealings with your clientsTake ownership of client requests, ensuring they are acted upon by you or another member of the team in a timely fashion, where appropriate answering client queries with support from your line managerWhere appropriate, take responsibility for the timely and accurate production of regular deliverables such as reports or Worldpanelonline.com updatesSupport Manager in client meetings/ onsite visits by preparing meeting material and handling follow-up requestsProduction and interpretation of special analyses with a focus on finding patterns in the data and highlighting key pointsConfidently start to use the more advanced capabilities within Powerview such as user defined fields, level groups, etcSeek solutions to problems when they arise if errors occur, or processes break downBasic Data & Tracking:Demonstrate exceptional precision & attention to detail, always focusing on accuracyBe responsible for/involved in producing the regular deliverables of data and ensuring that they are on time and accuratelyUnderstand the client’s ways of working and ensure delivery of information meets these requirementsBe able to retrieve data and understand the output from Powerview, WorldpanelOnline and any other software systems requiredDevelop competence in charting and be able to produce basic presentation decksAnalysis & Insight:Begin to recognize patterns and draw logical conclusions based on your analysis of the data setBegin to learn how to build stories from the dataSupport line manager in obtaining contextual information from different data sourcesAssist in preparing and delivering presentations to clients. Seek opportunities to practice presentation skills to develop a confident style in delivery.Build knowledge of FMCG environment including macro trends and Worldpanel’s competitive environmentBuild category and brand awareness in order to be able to identify/explain key influencers to market performanceStrive to make valuable contributions to basic ad-hoc client data requests adding commentary and drawing out key findingsWhere appropriate, discuss briefs with clients, challenging appropriately to make sure requests have been properly thought through and the real needs are met first timeTeam, People & Self Development:Actively participate/visibly demonstrate and eagerness develop the required skills in trainingSeek opportunities to practice and apply what you have learned in trainingTake part in your own performance management using the Kantar appraisal systemEnsure you maintain an up-to-date PDP with your line manager - monitor your progress, and find solutions for your development needsEngage with your line manager - seeking their feedback, input, and contribution to your development - act upon it appropriately asking for advice when relevantBuild relationships internally, specifically with immediate team with the view to willingly offer help and support to others in the team where possibleUnderstand your personal impact, and build your reputation as a member of the team who has the confidence to work independently when required, but who is also an active, flexible, confident, and trusted team memberShow that you are a positive, inquisitive individual who is prepared to focus and commit and get involvedSeek out opportunities to grow your client and category knowledge, by reading trade press, making store visits, having an opinion on your clients’ products and advertising (and their competitor products/advertising) for example.Person specificationA person in this role is likely to have the ability to:Passion about decoding consumer / shopper behaviorAnalytical mind-setHigh level of attention to detailHigh level of CollaborationEffectiveness in communicationDependable and responsible for their own workSelf-disciplined & OrganizedInquisitive and Pro-activeOpen to seek feedback, learn and develop knowledge and skillsWhat you'll get from us22 days holiday annuallyEmployee Assistance ProgrammePrivate Medical & Dental InsuranceLife Assurance & Income Protection!Reasonable AdjustmentsKantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.