Mr.Alfred helps a leading Proptech company in UAE & Southern Europe is now looking for efficient Customer Success/ Client Service roles to manage our growing client portfolio. The Property Management System developed by us is the solution for small and medium-sized property managers optimize their time and increase their income. Not only does Mr. Alfred allow for the automation of administrative and property management processes, but it also comes with an expert revenue management team ready to help businesses perfect their pricing.As a Customer Success & Client Service personnel, you will be responsible for maintaining a positive relationship with our clients and ensuring their satisfaction with PMS & RMS products.The RoleBuilding and maintaining strong relationships with clients to ensure satisfaction and retentionTaking ownership of customer issues reported and seeing problems through to resolutionBeing up to date with company products and services.Train and educate clients on company products/services and the best practices.Client onboardingUpselling and identifying new business opportunitiesEnsure proper recording and closure of all issuesAnswering questions over email, phone calls, & live video calls.Finding ways to go above & beyond to help customersIdeal Profile2 to 5 years experience in a Customer support role within a SaaS product organizationEmpathy, and patience.Curiosity and a problem-solving mindset.Previous experience at a start-up.Solid verbal, written, presentation, and interpersonal communication skillsExperience with Databases, Microsoft Excel, PowerpointExperience working with support/service softwareAvailable to work on different regional timelinesWhat's on Offer?Work alongside & learn from best in class talentA role that offers a breadth of learning opportunitiesFantastic work culture