Job description:Technical ManagerPermanent Dubai  About the roleWe have an exciting new opportunity for a Technical Manager to join the team. This is a newly created role where you will be a key figure in ensuring the highest level of technical service and support for Lotus vehicles within the APAC & MEAI region. This role demands a strategic mindset to plan, monitor, and deliver comprehensive technical support services, ensuring that Lotus' reputation for quality and excellence is consistently upheld at every customer touchpoint. Key responsibilities include:Develop, refine, and implement comprehensive strategic plans for regional technical support services, perfectly aligning with both global standards and specific regional needs, to ensure Lotus’ technical excellence is consistently upheld.Lead, inspire, and manage a dedicated team of technical experts to provide exceptional support and troubleshooting for Lotus vehicles. Ensure that all technical queries and concerns are addressed promptly, efficiently, and to the highest standard.Engage with colleagues across various departments to guarantee that existing and potential technical issues within the region are swiftly addressed with solutions that tackle the root cause.Collaborate with Lotus dealerships to significantly enhance service and workshop processes, ensuring alignment with both our high standards and those of our customers. Develop action plans to ensure continuous improvement.Analyse and report on technical issue, diagnostic and breakdown data to report to the superior and propose recommendations/ solutions to resolve root cause issues.Work in collaboration with the Warranty, Parts, CRM, Quality, Technical, and Training departments to cultivate a positive brand image and elevate customer satisfaction.  Knowledge, skills and experience Essential Proven experience in a similar job with a deep knowledge of the automotive industry and technical service management.  Significant and certified EV technical experience and know-how.Extensive knowledge of diagnosis tools and reports.Superior communication, influence and negotiation skills to productively engage with key stakeholders and build long lasting relationships.Passionate about leading exceptional customer experience standards.Resilient: Thrives whilst working in a fast-paced environment, under pressure and to strict deadlines without compromising on accuracy and attention to detail.Exceptional stakeholder management skills and knowledge of APAC & MEAI market dynamics.Result and target driven.Confident in working with Microsoft Office (Excel, PowerPoint).Excellent communication skills; verbal and written.  Desirable Degree qualification in Engineering or equivalent