A Little About UsInnovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or in the cloud, with high availability, reliability, scalability, and security.We’re #1 in Postgres. We aspire to become #1 in Postgres AI. We’ve been major contributors to Postgres since the beginning and we are proud to call thousands of boundary-pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.EDB empowers organizations to take control of their data. As one of the leading contributors to the vibrant and fast-growing Postgres community, EDB is committed to driving innovation in AI, data and enterprise database technology. Our work is fueled by creative, dedicated people who are committed to help our customers and the community take Postgres everywhere. Join us!Job DescriptionEDB is hiring Technical Account Managers (TAM) for MEA region The TAM is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. These customers are typically large accounts adopting Postgres across their data-centers. The TAM serves as a trusted advisor to ensure successful implementations and as an account manager to ensure that the customers become a positive reference and continue their standardization on Postgres technology. The TAM is also the customer's single point of contact into all technical areas of EDB. As such, the TAM’s technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.TAMs are focused on expanding the use of Postgres in their customer’s organizations. They are acting in a consultative capacity.What Your Impact Will BeClose technical engagement with several large EDB customersEstablish a close working relationship with the customers’ technical leadership teamHelp EDB customers maximize the value of their Postgres investmentAssist EDB customers develop and deploy Postgres proliferation strategies Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture leadership and project management)Coordinate the interaction between EDB’s technical teams, such as Professional Services, Technical Support, DBA Services and Engineering, and the customer’s IT teamMaintain current functional and technical knowledge of the entire EDB product lineProvide clear and constructive product feedback to EDB’s product management teams based on customer requirementsHelp to document best practices in developing and deploying EDB solutionsFunction as a front-line technical resource for "best practice" and informal customer questionsAct as the liaison with the customers’ ISV partnersTravel is required up to 5-20% percent of the time, including limited international travelWhat You Will BringMust be able to speak fluently English, Arabic language skills would be seen as beneficialDemonstrated ability in customer-facing positions, preferably as a professional services consultant; a background in management consulting At least five years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases are desirableAdvanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architectureExcellent analytical skills regarding technical and project management issuesGood understanding of strategic sales processWell-developed organizational skills with an ability to manage competing client demandsExcellent communications and interpersonal skills, including ability to interact and communicate with the customer’s senior leadershipBachelors / Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferredThe TAM is expected to complete the EDB Postgres Professional Certification level within 6 months, and stay current in all EDB training and certification programs at all times.EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to June 2024! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.#BI-Remote