Job Title: CRM EngineerDepartment: Technology Role Purpose:Lead on the technical implementation, integration, and maintenance of CRM systems to optimize customer interactions, streamline processes, and enhance overall customer satisfaction. Closely collaborate with cross-functional teams to ensure data integrity, optimizing CRM solutions and that CRM platforms and systems optimally align with overall objectives and customer relationship management efforts. Business Strategy & Analysis Customize and configure the CRM software to meet the DCT’s unique requirements, including data fields, workflows, and automation. Implement integrations between CRM systems and other applications or databases to ensure data consistency, efficiency, and streamline operations. Collaborate with cross-functional teams to gather integration requirements and provide technical solutions. Develop and implement custom solutions within the CRM platform, such as custom objects, scripts, and reports, to meet specific business needs. Maintain data quality and integrity within the CRM system, including data cleansing, deduplication, and regular data updates. Address user inquiries and troubleshoot issues promptly to maintain system uptime. Implement and enforce security measures to protect customer data and ensure compliance with data protection regulations. Stay up-to-date with relevant data privacy laws and industry best practices. Monitor and analyze the CRM system's performance to identify and address bottlenecks and optimize system efficiency. Create and maintain comprehensive documentation for CRM system configurations, customizations, and integration processes.