Guest Relations Agent ( Saudi Only )

Job DescriptionCompany Description“A passion for perfection”Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram."Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionRespond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfactionRespond to guests needs and anticipate their unstated onesExpect and react promptly to guests’ requirements and inquiresActively listen and resolve guests’ complaintsOversee and coordinate all arrivals and departures of special guests (VIPs)Coordinate and manage communication between guests and staff Promote all amenities, conveniences and programs offeredOther duties as assignedQualificationsProficiency in English (verbal and written), a second language an asset.Previous customer-related experience preferred.Strong interpersonal and problem-solving abilities.Highly responsible & reliable.Ability to work well under pressure in a fast-paced environmentAdditional Information Prior experience working with Opera or a related system Fluency in Englishcustomer related experience an assetAbility to work well under pressure in a fast paced environmentExcellent communication skills and a professional presentationAbility to work cohesively with fellow colleagues as part of a team Your team and working environment:In 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent