Customer Services Executive

• Interact with customers to provide information in response to inquiries ensure customer satisfaction review contracted unit updates.
• Assist with property inspections.
• engage the customer to resolve product or service problems by clarifying the customer s complaint determining the cause of the problem selecting.
• Update clients records on CRM application to acquire any changes in the client information such as Contact person Mobile - Address Email
• Respond to all inquiries related to any change's updates to the project phases.
• stay tuned Assist clients through solving any ad hock problems.
• Contribute all the after-sales services to the clients.
• submitting the reports and documentation regarding the clients.
• Co-ordination for any client site visit (coordinates between the client and the site...
• Coordinating between client’s requests and technical departments in terms of unit modifications.
• Coordinating with client and finance department to settle payment of approved unit’s modifications.
• Establish active communication and engagement with all other departments to help out where necessary to ensure excellent customer experience.
• Update clients with correct data and procedures

Work Location: Site base with the community management team