Job Details
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Job Description
JOB OPPORTUNITY: Supervisor - 100% WORKING FROM HOME
If you are the Leader we are looking for, the people-person whose goal is to motivate and encourage his/her team to provide excellent customer service with a smile, then SYKES has an exciting job opportunity for you:
Account Supervisor for one of our fastest growing Italian support desks.
We challenge you to come and work with us in our ever buzzing and fast-paced environment. Joining SYKES means joining one of the most successful global leaders in customer care outsourcing. SYKES has, with over 55.000 employees, presence in 23 countries around the world, and all together we speak over 50 languages!
The main purpose of an Account Supervisor is motivating and managing a team of Customer Service Advisors delivering excellent customer service to our client’s customers.
What your responsibilities will be:
- Monitor, measure, report and develop team`s performance
- Reward and recognize good behavior, correct underperformance
- Meet standard performance goals
- Identify staff training and development needs
- Provide regular feedback and coaching
- Act as escalation point
- Workforce management
- Participate in recruitment of the team and further new hire journey
- Lead by example
What we can offer you:
- 40 hours contract
- Competitive monthly salary
- Learn & Development opportunities on management level
- Internal career opportunities
- Attractive Benefit Package
Job Requirements
Experience, knowledge and skills required
- Excellent communication skills in Italian, both oral and written (C1 level)
- Fluent communication skills in English (B2 level minimum)
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Experience in team management, including conducting performance reviews and coaching employees to meet Performance Targets
- Ability to handle escalations and resolve issues that affect Performance Criteria
- Ability to communicate, or escalate, to their supervisor or other internal departments
- Ability to share and collaborate with peer Account Supervisors
