IT Technical Support
Bevatel -
Dokki, GizaPosted 3 years ago211Applicants for1 open position
- 35Viewed
- 8In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Monitor systems to detect needs for repair and implement solutions to resolve clients complaints ensuring efficient provisioning of services at all times
- Receive clients complaints via e-mails/phone calls, open trouble tickets and work on solution identification and implementation to minimize disruptions and downtime
- Liaise to collect and collate information required to support the achievement of tasks allocated/to work on solution implementation
- Monitor customer satisfaction in term of responsiveness time and repair time to detect customer opinions and work on improvement plans
- Maintain computer records and reports as directed such as trouble tickets, faults recovery documents, ensuring they remain accurate and up to date
- Keep self-up to date with changes in technology affecting systems, equipment and procedures relevant to the role in order to maintain knowledge levels required to do the job
Job Requirements
- Degree in Computer Science or Information Technology.
- Prior experience in tech support, desktop support, networking.
- Patience and Excellent customer support skills.
- CCNA Certificate.
- highly prefefred experince in VOIP systems like Issabel, Elastix
