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Job Description
- Manage, configure, and troubleshoot IT services
- Recommend improvements for the organization’s IT systems
- Implement enhancements or modifications to IT tools and processes
- Provide IT support to offices and remote employees
- Offer technical assistance for queries/issues related to computer systems, hardware, network, and services
- Manage employee onboarding/offboarding IT processes
- Maintain inventory of hardware, software, and other IT supplies
- Provide training and orientation on new and modified systems
- Create and maintain IT documentation
- Analyze and recommend optimizations for software-based processes
- Engage in research for new software/tools to support purchasing efforts
- Support in developing and maintaining vendor relations and license management
- Manage Vodafone, TE-data Contract and invoices
Job Requirements
- BSc in Information Technology, Computer Science, or relevant field.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Good understanding of computer systems, mobile devices, and other tech products.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
