Job Details
Skills And Tools:
Job Description
We are looking to expand our Customer Support coverage into some new time zones. You will be responsible for helping customers successfully use the Tokeet suite of products and troubleshoot any issues that arise. The ideal candidate should be a natural born problem solver who is comfortable with both online technology, providing solutions and managing client expectations through our online chat platform, Intercom.
Job Requirements
Demonstrated understanding of software from basic use cases to fairly deep bug identification. Actual software development skills are a plus.
● Ability to reproduce problem scenarios in test accounts.
● High quality written communication skills in English as most conversation both internally and externally is done in various channels of communication.
● Derive job satisfaction from helping others and problem solving.
● Able to select items from an inbox queue and demonstrate ownership of items through to conclusion.
● Have a "grenade jumping" attitude - be eager to take on the harder problems and identify upgrades to our systems and processes.
● Be comfortable presenting training / onboarding sessions with clients in which you teach them to use the system, then help them with any questions.
● Ability to adapt and connect with people from countries and cultures different from your own.
● Interest in the Travel / Hospitality industry is preferred.
● MUST speak English fluently. Additional Languages are a HUGE plus!
● Must be comfortable working on camera with virtual teleconferencing tools.
● Recognize upsell and cross sell opportunities, present and offer products from Tokeet’s portfolio
