Customer care Officer
6th of October, Giza
Customer care Officer
6th of October, GizaPosted 2 months ago12Applicants for2 open positions
- 2Viewed
- 1In Consideration
- 1Not Selected
Job Details
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Job Description
- Telephone order processing - the keying of telephone orders ensuring all security standards are maintained
- Email order processing - the keying of manual orders onto our internal systems in a timely and accurate manner
- Order queries and issues - liaising with all relevant IM departments to resolve order queries and issues
- Client issue resolution - owning and investigating all customer-generated issues across all IM products, ensuring that the customer is continually updated at all stages
- Email indexing - the process of signposting all email traffic that arrives within the department to a specific area
- Callbacks - proactive process for informing customers of unfulfilled orders
- Communicators - internal tracking process to resolve customers' inquiries
- Outbound calls - contacting customers to discuss any information related to their order requirements
Job Requirements
- Advanced level of English
- Bachelor degree
- Previous experience in Customer Service
