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Job Description
- To work on handling Main Challenge which is all team have one criteria while evaluating the calls.
- High communication and handling skills to be able to lead a team and to proper communicate with the other division.
- Listen to the team concerns, suggestions and new ideas and always refer back with a feedback regarding their points.
- Quality Refreshment to CS team + Updating the team with any new update regarding scores or script
- Monitoring the team performance and making sure that all quality reports are sent to the team on time.
- Elevate the team skills by working on their concerns, help them making proper decisions, take ownership of their teams concerns , elevate their handling skills by giving tips and coaching them.
Job Requirements
- Proven work experience as a QC Lead or similar role
- Experience in Quality Control anD Call Center
- Excellent leadership and communication skills
- Collaborative and creative mindset, with an affinity for problem-solving
