Skills And Tools:
- Make Collection calls for overdue installments for collection and report calls productivity on a weekly basis.
- Submit noncollectable accounts for the direct manager.
- Resolve customer complaints via phone & meetings.
- Build sustainable relationships of trust through open and interactive communication
- Report in a timely manner overdue installments collection status Perform other assigned tasks and duties necessary to support the customer service department.
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize and manage time effectively
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