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Job Description
The Secretary at Glow Dent Dental Clinic plays a key role in creating a smooth and professional patient experience. This role involves managing the front desk, handling administrative tasks, supporting insurance claims processes, and ensuring efficient communication between patients and clinic staff.
- Greet and welcome patients in a friendly and professional manner
- Schedule and confirm appointments using the clinic’s system
- Handle phone calls, messages, and patient inquiries efficiently
- Manage patient files and ensure all records are up to date
- Process and follow up on insurance paperwork and claims
- Coordinate with dental staff to ensure smooth patient flow
- Maintain a clean, organized, and welcoming reception area
- Collect payments and issue receipts
- Use Microsoft Office and clinic software for administrative tasks
- Assist in preparing daily reports and patient summaries
Job Requirements
- Previous experience in a dental clinic is mandatory
- Good command of the English language
- Strong communication and interpersonal skills
- Ability to work under pressure and manage a high volume of patients
- Knowledge of insurance procedures and paperwork
- Proficient in Microsoft Office and basic computer systems
- Presentable appearance and professional demeanor
- High attention to detail and organizational skills
