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Customer Service Representative

Sky Medical for Medical ... - Heliopolis, Cairo

Customer Service Representative

Sky Medical for Medical Devices - Heliopolis, CairoPosted 1 month ago
53Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Open and maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain the problem or reason for calling.
  • Place or cancel orders.
  • Act as the company gatekeeper.
  • Inform customers of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Compile reports on overall customer satisfaction.

Job Requirements

  • At least 1-year of experience in the contact lenses field or eyewear in general.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize and manage time effectively.
  • Males are preferred
  • Flexibility for rotation shifts (Especially night shift )

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