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Quality Assurance Specialist - H...

International Organizati...
Maadi, Cairo

Quality Assurance Specialist - Hotels Background

Maadi, CairoPosted 25 days ago
112Applicants for1 open position
  • 43Viewed
  • 2In Consideration
  • 36Not Selected

Job Details

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Job Description

We are looking for a Quality assurance Specialist to join a leading group of companies in the Tourism Industry.

Job Brief:

  • Ensure that company quality standards are observed.
  • Address and discuss issues and proposed solutions with superiors
  • Document quality assurance activities and create audit reports
  • Make recommendations for improvement
  • Create training materials and operating manuals
  • Sending daily, weekly, and monthly QA reports to the Head of the QA Management.
  • Quality Assurance Specialist/ Manager is implemented in all services provided to our customers, starting from their arrival at the airports, throughout their journey, and until their departure.
  • We ensure that the Tour leaders, Tour guides, and Drivers carry out their duties correctly and deliver the highest quality of service, following the established quality standards and agreed-upon conditions.
  • We conduct regular visits to Airports, Bazars, Visit stops, and restaurants that cater to our customers, ensuring the quality of service and the satisfaction of customers with the food and service.
  • We verify that the restaurants provide the best service to our customers and ensure the cleanliness of the premises and staff.
  • We verify that all Tour leaders, Tour guides, and Drivers adhere to the company's official dress code at all times when accompanying our customers.
  • We also ensure the cleanliness of tourist vehicles and that all agreed-upon services are available in the vehicle as per the customers' expectations.

Job Requirements

  • Have At least 2 to 4 Years experience.
  • Very good command of English written and spoken.
  • Very good Leadership and Communication Skills
     

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