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Software Application Support Eng...

B&F Soft - Mohandessin, Giza

Software Application Support Engineer

B&F Soft - Mohandessin, GizaPosted 28 days ago
26Applicants for5 open positions
  • 1Viewed
  • 13In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Salary:
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Skills And Tools:

Job Description

We are seeking IT Application Support Engineers who are highly motivated, dedicated and innovative to join our engineering team for two sectors:

  1. Job1: HRMS (Human Resources Management System) support Engineer:
    • Installation and Configuration of SparkHRMS, Application server windows IIS, Database server SQL and Oracle and system packages in a professional manner onsite or remotely.
  2. Job2: Compliance Solutions (Siron AML, TCR, Filtering, KYC)
    • Installation and Configuration of Linux OS/WAS, windows Application server TomCat, Database server SQL and Oracle and system packages in a professional manner onsite or remotely.

General Job Description

  • Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time-frame of the contracted service level agreement.
  • Solving urgent onsite customers’ issues.
  • Effectively document cases clearly and concisely with actionable steps taken in the Ticket System following established procedures.
  • Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
  • Manage own work performance to meet the goals and objectives outlined in individual performance plan.
  • Participating in products testing process.
  • Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability.
  • Perform other/additional duties and projects that may be periodically assigned.
  • Provide updates of implementation progress and challenges to the team leader on a regular basis.

Job Requirements

  • Application Support (Exp 3-4 Years)
  • Windows O.S experience
  • Linux knowledge is an advantage for Compliance Solutions support engineer
  • SQL Server and Oracle RDBMS knowledge
  • SQL knowledge
  • Knowledge of IIS orTomCat application servers is an advantage
  • Excellent command of English reading and writing
  • Graduated from Computer Science / Engineering University

Training

  • The selected candidates will be trained internally to install and support each system

Note: Each candidate shall highlight whether he applied for job1 or job2.

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JobsInstallation/Maintenance/RepairSoftware Application Support Engineer