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Job Description
- Lead the onboarding business operations team.
- Review Fawry applications specs before going to production.
- Monitor system behaviors against expected and identify differences.
- Handling service complaints from Internal and external parties and end customer related.
- Identifying and suggesting areas of improvement
- Setting and reviewing day-to-day processes.
- Leading and coordinating between external parties and internal support teams.
- Investigation for discovered issues down to root cause.
- Communication with external parties (Banks-Billers) to maintain a smooth and successful relationship.
- UAT acceptance and approval.
- Operational KPI’s & analysis reports for business needs.
- Updating the system configuration.
Job Requirements
- 5 years of experience in the technology industry, e-payments or banking are preferred.
- Proven Experince in leading teams.
- Information Technology background.
- Process oriented.
- Excellent oral and written communication skills.
- High self-initiative with the ability to work well within a dynamic environment.
- keen to learn and dig into details.
- Good presentation skills.
- Good Microsoft skills, especially Excel.
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