Position: Airport Services Supervisor
Location: Cairo, Egypt
Company: [ SalamAir ]
Type: [ Full-Time ]
Shifts: [ 8 Hours Per Day 6 Days Per Week ]
 

JOB OVERVIEW:

The Airport Services Supervisor oversees and coordinates the activities of Airport Services agents and appointed Ground Handler to ensure consistent delivery of high-quality service to SalamAir passengers in respect of check-in, boarding, special services, ramp operations and baggage services. Ensuring the consistent application of the company's commercial and safety standards and procedures, the ASVR provides support, leadership and coaching to the front-line staff engaged in ensuring the smooth and efficient processing of all passengers.

JOB RESPONSIBILITY:

• Organize allocation of agents to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis and provide briefings on a shift-by-shift basis.
• Set up check-in area and ensure correct allocation of desks, manpower and other resources, monitoring activities of OV and Ground Handling Agents (GHA).
• Ensure proper enforcement of flight opening/closure times, baggage policies, Credit Checks and documentation requirements.
• Ensure safe passenger embarkation and disembarkation processes and monitor turn-round handling and baggage handling activities within company/regulatory safety and security guidelines.
• Assist passenger arrivals and baggage reclaim process and offer any assistance as necessary.
• Monitor, investigate and report any irregularities and identify & implement solutions.