Skills And Tools:
- Receive the customers’ inquiries from the sales team or the customer directly then issue the Proforma invoice to ensure the collection.
- Prepare the loading plan according to the customer delivery plan and the company’s tracks availability then communicate the delivery plan to the customers, in case of CPT (Carriage Paid To) issue the sales order and delivery notes to deliver the order according to the customer schedule.
- Issue and revise the invoices then send them to the finance department for review to be sent it to the customer.
- Receive the customers’ complaints and discuss them with the customers’ complaints committee to take the proper corrective action.
- Analyze the customers’ consumption and help forecasting the new quantities for these customers and communicate them to the sales and customer service team.
- Follow up the collection to ensure that the customer is paying according to the payment terms.
- Review the shipping firm invoice with the loading plan to determine the shipping cost per product and per customer.
- Responsible for handling the customer complaints file
- Responsible for handling the Ex-Work export customer accounts.
- B.SC Degree (Logistics is preferred)
- 5 to 7 years of experience in the same position.
- APICS or other forecasting Certification preferred.
- MS Office
- MS Windows
- Internet Explorer
- AX Preferred
- Excellent command of English
- Max Age 33
- Customer Service Specialist - New Cairo, Cairo29 days ago
- Telesales Executive (Fresh Gra... - Maadi, Cairo21 days ago
- Telemarketing Representative - Cairo, Egypt4 days ago
- Operations Specialist - New Cairo, Cairo1 month ago
- Sales Representative - Export - 6th of October, Giza8 days ago
- Customer Service Representativ... - Cairo, Egypt15 days ago
- Sales/ Telesales Specialist - Giza, Egypt4 days ago
- Sales Coordinator - Real Estat... - Heliopolis, Cairo16 days ago
- Senior Sales Executive - Sheikh Zayed, Giza15 days ago
- Export Specialist - Nasr City, Cairo24 days ago
- Admin & Customer Service Speci...Confidential Company - New Cairo, Cairo11 days ago