Business Analyst
Centro -
Maadi, CairoPosted 3 years ago138Applicants for1 open position
- 60Viewed
- 10In Consideration
- 28Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Advises and provides expertise on issues relating to LOB Account Specific SOP’s.
- Demonstrate experience in applying contemporary improvement techniques and producing results for a function
- Defines department training requirements resulting from process or system.
- Analyzes qualitative and quantitative data and identifies opportunities.
- Performs analysis of large client data sets and provides recommendations for improvement related to the project with limited direction.
- Proactively determines areas for drill-down focus and conducts follow-up analyses to understand the drivers of performance gaps.
- Identifies gaps that may be contributing to overall business and CX results.
- Reviews client documentation related to the initiative.
- Conducts assessments
- Facilitates and conducts root cause analysis to determine the underlying drivers behind gaps
- Works with multiple teams of business practitioners to synthesize findings, develop solutions, assessments, and/or improvement recommendations and facilitate execution of initiatives.
- Collaborates with clients and other stakeholders on improvement projects.
Job Requirements
- Strong analytical thinking as well as problem-solving skills; proven ability to apply quantitative data analysis techniques to improve work processes.
- Strong organizational and project management skills.
- Strong problem-solving skills; proven experience in consulting or improving business and/or CX processes.
- Able to establish a course of action for self to accomplish a series of specific goals while using appropriate resources.
- Good written and oral communication skills; strong interpersonal communication and ability to work well in teams.
- Strong client service orientation.
- Experience with contact centers, customer satisfaction, or CX data analysis is preferred.
- Experience with statistical concepts and applications.
- Experience working in an environment where work activities and deliverables are dependent on a diverse group of technical and business functional experts.
- Experience working in an emerging and rapidly changing environment.
- Demonstrated ability to meet deadlines, even in a demanding and changing environment
- Must have proficiency with contemporary analytic technologies.
- Advanced Excel knowledge.
- Power BI is a plus.
