Customer Success Specialist / Po...
Job Details
Skills And Tools:
Job Description
Grubtech is a unified commerce engine that empowers F&B and quick commerce enterprises through a robust integration platform and essential tools for managing omnichannel operations at scale. We proudly partner with leading F&B and Grocery brands in 18 diverse markets. Headquartered in the UAE, with offices in Egypt, Sri Lanka, and Turkey, we are rapidly expanding into multiple markets as part of our future growth strategy.
The Team:
We're a dynamic team of engineers, data scientists, and industry leaders. We bring a fresh perspective - but at the same time, we're drawing on 100+ years of combined expertise spanning everything from data science and food technology to logistics and eCommerce platform development. We would love for you to be a part of the team the is transforming an entire industry.
Job Overview:
We are looking for a proactive and people-oriented Customer Success Specialist / Portuguese Speaker to join our fast-growing team! In this role, you will build and nurture long-term relationships with our customers, support their ongoing success with our platform, and help drive adoption and retention. Your fluency in Portuguese and ability to connect with people will be key to ensuring our customers are well-supported, informed, and empowered.
Key Responsibilities:
· Build strong, trusted relationships with customers to drive satisfaction and long-term retention.
· Provide support post go-live, ensuring customers are confident in using the platform effectively.
· Understand customers' needs and showcase how Grubtech’s solutions can help them achieve their goals.
· Communicate adoption trends, customer sentiment, and opportunities for engagement with internal teams.
· Champion customer feedback, ensuring it’s relayed to the Product team to enhance the platform experience.
· Educate customers on new features and product updates, providing proactive insights to help them succeed.
· Support in creating customer training materials and contributing to the knowledge hub.
· Train end users and provide onboarding support where necessary.
· Identify and encourage customer advocacy opportunities through testimonials, case studies, and referrals.
· Collaborate cross-functionally with Sales, Operations, Product, and Engineering to ensure seamless customer experience and drive expansion opportunities.
Job Requirements
Qualifications:
· Bachelor's degree in business administration or a related field.
· Fluency in Portuguese and English, both written and spoken.
· 2+ years' experience in an Account Management, Customer Success, or client-facing role within a SaaS or software company.
· Passionate about technology and enthusiastic about working in a high-growth SaaS environment.
Preferred Skills:
· Strong interpersonal and communication skills with a high level of empathy.
· Good listener with the ability to understand and address customer needs.
· Highly organized and detail-oriented with the ability to multitask.
· Adaptable and comfortable working in a fast-paced, changing environment.
· Self-starter with a proactive, solutions-focused mindset.
· Collaborative spirit and experience working with cross-functional teams.
