Customer Success Specialist
UNLOCK -
Cairo, Egypt
Job Details
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Job Description
UNLOCK is hiring now for a "Customer Success Specialist"!
UNLOCK is an exciting AI Tech startup that is revolutionizing the way companies find & work with services agencies.
Job Responsibilities:
- Ensure that all serious & relevant clients find the services they need & convert with a service provider through UNLOCK.
- Own & enhance the UNLOCK experience for all clients who come to UNLOCK searching for services.
- Give all clients an initial welcome call to explain the process & understand their service requirements / brief.
- Vet all clients to ensure the services they require are relevant to UNLOCK, that they are seriously looking to work with a services agency and that they have a suitable budget.
- Match clients with the most suitable service providers - this includes contacting providers, checking providers listings on UNLOCK and / or doing independent research directly to check for suitability prior to making the match.
- Build an ongoing relationship with all clients to ensure UNLOCK is their first choice whenever they are looking for business services in the future.
- Seek feedback and maintain and accurately update all clients’ feedback on a daily basis.
- The job scope will evolve according to the business needs and priorities over time.
Job Requirements
Job Requirements:
- 1-3 Years of Experience as a Customer Success Specialist or relevant experience (Business Development, etc...).
- High level of collaboration skills.
- Experience with customer success or account management.
- Understanding of professional services.
- Excellent written, communication, and presentation skills.
- Fluency in English.
Benefits:
- Hybrid working model; 3 days from the office. The rest are from home with Fridays and Saturdays OFF.
- Social Insurance
- Medical Insurance
- Mobile
- Mobile Line
- Exciting Package
- Flexible working hours
