Job Details
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Job Description
- Install and configure computer systems and applications within the company
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Actively update, maintain and monitor all aspects of computer networks
- Resolve technical issues related to network interruptions
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Maintain a working log detailed all required system updates, as well as the date of completion
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Respond to any Branch Maintenance.
Job Requirements
- Working Hours 12 Hours per day - 6 days per week
- bachelor's degree
- Industry-specific certification in relevant computer languages or software may be required
- 1-3 years of relevant experience
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
- Extensive experience working with different operating systems including Windows and Mac OS
- Professional written and interpersonal skills