Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Supports and provides superior service via phones, follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
- Provide quality, efficient and non-judgmental telephone customer service
- Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving the FCR target.
- guarantee the business continuity
- Updates the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
- Notifies the appropriate concerned person when issues or problems arise in order to take proper actions on the spot.
- Follows the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality.
- Performs the necessary & right action on systems and tools in order to fulfill the customer request properly
- Recommends process improvements to facilitate the Customer care work and delight the customers.
Job Requirements
- Bachelor degree
- Experience as Customer service or call center from 1-2 years
- Experience in Logistics industry is an Asset
- Excellent Communication Skills.
- Gender: M/F.
- Strong phone and verbal communication skills along with active listening.
- Customer orientation and ability to adapt/respond to different types of characters
- Strong phone contact handling skills and active listening
