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IT Help Desk Agent

New Cairo, Cairo

IT Help Desk Agent

New Cairo, Cairo
Posted 1 month ago
183Applicants for1 open position
  • 15Viewed
  • 1In Consideration
  • 25Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Working on AD (Add user – delete user – change password).
  • Working on DHCP Server.
  • Working on Sophos Firewall (Adding new host – Monitor hosts internet uses).
  • Install hardware, software, or peripheral equipment. 
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Oversee the daily performance of computer systems.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades. Act as the first line of support for providing technical assistance.
  • Test, deploy, and train end-users on internally developed software applications. 
  • Troubleshoot the network services Perform Data backup and security policies implementation of client terminals.
  • Perform basic repairs to Copiers & Printers.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.

Job Requirements

  • BSc/BA in IT, Computer Engineer, Computer Science or relevant field.
  • CCNA is must. 
  • MCSA is must.
  • Excellent diagnostic and problem-solving skills.

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