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Job Description
- Communicate with customers via chat, email, and phone calls
- Provide accurate information about products and promotional offers
- Assist customers in making purchase decisions based on their needs
- Achieve sales targets set by the management
- Accurately register orders in the system and verify all details before completing purchases
- Monitor product inventory and ensure availability
- Execute sales transactions and handle payments with precision
- Follow up on customer inquiries and handle complaints effectively
- Contribute to enhancing the shopping experience and ensuring ease of use of the platforms
- Update customer information in the CRM system as needed
- Track shipment status and ensure timely delivery of orders
- Process return and exchange requests smoothly and efficiently
- Log all sales activities and customer interactions into the system for accurate tracking
- Maintain and regularly update customer records in the system
- Prepare daily reports on sales, shipment status, and customer feedback for management
Job Requirements
- Strong communication and persuasion skills
- Ability to work under pressure and meet sales targets
- Excellent customer service skills
- Basic knowledge of sales techniques and negotiation strategies
- Team player with the ability to collaborate with marketing and sales teams
- Proficiency in using digital systems for data entry and reporting
- Good command of the English language
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