Senior Training Specialist

2B -
Nasr City, CairoPosted 3 years ago

85Applicants for2 open positions

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Design, plan, organize, or direct orientation and training programs for employees.
Offer specific training programs to help employees maintain or improve job skills.
Present information with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.
Monitor, evaluate, or record training activities or program effectiveness.
Develop alternative training methods if expected improvements are not seen.
Evaluate training materials prepared by instructors, such as outlines, text, or handouts.
Evaluate modes of training delivery, such as in-person or virtual, to optimize training effectiveness, training costs, or environmental impacts.
Negotiate contracts with clients for desired training outcomes, fees, or expenses.
Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.
Monitor training costs and prepare budget reports to justify expenditures.
Select and assign instructors to conduct training.
Schedule classes based on availability of classrooms, equipment, or instructors.

3 – 5 years of work experience as a Trainer, with proven record of training delivery in contact center field
Bachelor’s degree of reputable university (Commerce/ Business Administration is preferable)
Training of Trainers program Certificate is a must.
Understanding of modern training tools and equipment.
Retail background is a must
Excellent communication skills.
Very Good command of English Language
Excellent Microsoft office.
Excellent knowledge of learning theories and instructional design models.