Job Details
Skills And Tools:
Job Description
Guardian Glass is seeking you to become our next Export Specialist for GCC Market such as Saudi Arabia and United Arab Emirates in Customer service Department at 10th of Ramadan City, Egypt.
Export Specialist has the responsibility to manage customer relationships and their respective Shipment orders in daily basis. They are the key link in communication with our customers from an order management perspective and the first point of contact for any customer questions.
Export Specialist will work closely with our production, commercial and logistics teams to ensure that every endeavour is made for orders to be processed and delivered in line with the customer request. A strong business acumen, basic accounting skills and the ability to reason through ever changing scenarios are necessities for this position. Taking the initiative, strong math skills, and the ability to anticipate problems before they happen are also essential for success in this position. The candidate must work well with a team of people who are committed to continuing the company's high growth rate
What You Will Do In Your Role
In this role you will be working as part of a dynamic administration team within the Continuous Improvement and Process Excellence Capability Department for Egypt, 10th of Ramadan. The role will take full responsibility to carry out tasks, activities and projects that support the Customer Service & Supply Chain Business Segments. The role will report to continuous improvement and transformation leader.
The Experience You Will Bring
What You Will Do In Your Role
- Follow up on shipment schedule to ensure the accuracy of its arrival and departure dates to have contingency plans in case of delays
- Manage incoming calls from customers and deal with their inquiries.
- Follow-up all laws and regulations on export and inspection arrangements
- Ensuring an appropriate order flow.
- Cooperation with the finance department to resolve any accounts issues.
- Management of the communication with the sales department and customers.
- Monitoring and evaluation of all orders and sales processes
- Handling the order management process through the value chain.
- Manage customers feedback, opportunities, and complaints.
- Working closely with different departments within the value chain.
- Creating weekly and monthly reports.
- Follow-up procedures for checking issued orders to verify compliance with the stipulated conditions and specifications
Job Requirements
The Experience You Will Bring
Requirements:
- Proven experience in claims, customer service (Inside Sales) department managing Export process.
- Experience in raising customer credit/debit notes because of internal investigation on each claim.
- Follow up with internal Guardian departments on open customer complaints – ensure the business takes appropriate decisions to reach Service Level Agreements (SLA’s). Escalate if necessary.
- Bachelor’s degree in business, Accounting, Finance, or another related field.
- Fluent spoken and written English (French & German will also be beneficial)
- Ability to work in a fast-paced, performance-based environment
- High customer service orientation
- Ability to communicate at different levels
- Ability to both works effectively in a team and independently
What Will Put You Ahead
- Experience working in a similar role for a manufacturing business
