Customer service- English Speake...
Maadi, Cairo
Customer service- English Speakers
Maadi, CairoPosted 2 months ago- 1Viewed
- 0In Consideration
- 0Not Selected
Job Details
Skills And Tools:
Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Job Requirements
JOB DESCRIPTION:
Job Title: International Semi Voice process (Calls/Emails/Chats)
Work from Office
Job Requirements:
Language Proficiency: Must be fluent in [English]
Work Schedule: 5 days working, 2 days off
Shift Pattern: Rotational shifts (including weekends)
Transportation: No transportation provided
Salary - Best in industry
Joining Date: 21th April 2025
Job Details:
Role : Handling customer queries, providing product/service support, troubleshooting, and ensuring customer satisfaction
Work Location: Maadi Techno Park, Cairo
Looking for Immediate Joiners only
IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations. IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability. IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us. By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship. All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.
