Job Details
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Job Description
Primary Focused Domain(s): IT Service Management (ITSM), IT Operation Management (ITOM)
- Presenting and demonstrating services/products to customers.
- Build scope of work/low level technical scope based on the business requirements.
- Deliver technical implementations and solution design within services/products on customer’s sites and remotely.
- Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.
- Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
- Deliver solutions related documentations that could include scope of work / user manual.
- Participating in building the company’s technical content library. Ex. Knowledge base and other technical contents.
- Perform other related duties as assigned.
Job Requirements
- Bachelor’s degree in computer science or equivalent.
- Exemption / Completion of military services (for Egyptians).
- Alexandria resident is a must.
- Microsoft Certified System Engineer (Preferred)
- CCNA (Preferred)
Technical Skills:
- Experience in same or similar technology: 5+ (ManageEngine, BMC, ServiceNow Microsoft, SolarWinds, ...)
- Background in Development (Python, Java, or JavaScript) is a plus.
- Should be a practitioner in the area, focused on core IT Service Management / ITIL functions.
- Experience being involved in different types of solution implementations.
- Good technical background with the ability to discuss architecture, hardware and software.
- Experience across different industry sectors.
- Good Experience with CMDB, Asset Management.
- IT networking skills and experience.
- Excellent understanding of Windows, UNIX and Linux infrastructure including File System, Registry, Active Directory, user profiles, security.
- Understanding of virtualized technologies such VMWare and Hyper-V
- Acceptable experience with databases such as MYSQL, PostgreSQL, MSSQL.
Personal Skills:
- High sense of responsibility and ownership, acting like owner in what you do.
- Exceptional communication and presentation skills.
- Being able to work on their own or in a team.
- Being able to work to tight deadlines.
- Ability to maintain composure during stressful situation.
- Handling many tasks & responsibilities
- Fluent in Arabic and English.
