Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Planning & Monitoring Process
- Lead and priorities the Application Support team’s work load
- Contribute to the planning of application/infrastructure releases and configuration changes
- Maintain application monitoring, performance tuning and testing
- Ensure there are robust procedures and processes within the application support function remit
- Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
- Manage and Own the Problem Management Process
- Develop, co-ordinate and promote the effective functioning of problem management activities across all of Preserve’s support teams
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- To examine potential areas for Service Improvement and raise proposals with the Service Manager
- Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service
- Operational Excellence Process
- To examine potential areas for Service Improvement and raise proposals with the Service Manager
- Provide technical leadership
- Provide input to application/infrastructure scalability
- Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
- Provide 3rd line Application Support on complex internally and externally developed applications
- Provide input to administering and maintaining all production and internal environments
- Provide input to the implementation, backup and roll-back plans
- Act as a technical resource for internal and external projects
- Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers
Job Requirements
Knowledge
- Knowledge about the computer hardware, which include computer chips, circuit boards, processors, electronic equipment, etc
Skills & Abilities
- Expert knowledge about design technique tools, precision technical plans, blueprints, models, and drawings
- Experience with supporting Java applications and an understanding of web technology
Knowledge
- Practical knowledge about computer engineering along with designing proper plans and system architecture
- Ability to independently apply production upgrades and support the products and technologies
Skills & Abilities
- Experience in supporting and administering Oracle
Experience, Education:
Essential
Education
- BA in IT, Computer Science or Computer Software Engineering
Experience
- Previous working experience as an application support for 3 years
Preferable
- A bachelor's degree in Computer Programming with specific application
Experience
- Previous working experience as an application support for 5 Year
