Browse Jobs
For Employers
Post JobLog inGet Started

Customer Care Representative

STRUTOO
New Cairo, Cairo

Customer Care Representative

New Cairo, CairoPosted 28 days ago
42Applicants for1 open position
  • 25Viewed
  • 0In Consideration
  • 24Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Job Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Zendesk or similar tool knoweldge
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Care Representative