Representative (Customer Care)
Dokki, Giza
Representative (Customer Care)
Dokki, Gizaposted 7 hours ago10Applicants for5 open positions
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Job Details
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Job Description
- Provides accurate, efficient and quality services that exceeds customers’ expectations
- Adheres to escalation procedures of handling customer complaints at all times
- Maintains a high degree of responsibility towards customer confidentiality
- Handles warranty and out of warranty customers through informing them with their rights and duties
- Performs other related duties
- To provide accurate, efficient and quality services that exceeds customers’ expectations.
- Impacts on the revenue and profits of the company and customer satisfaction
Affects cost of repair which has direct impact on maintenance revenue
Job Requirements
- Communication Skills
- Presentation Skills
- Team work
- Flexibility
- Know-how on how to deal with internal & external customers.
- Sales skills
- Awareness of front-end business cycle
- Understanding Customer Satisfaction and its impact on Business
- Understanding strategic relations with suppliers
- How to deal with customers complaints and problems
