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Senior Technical Support

XCELTRA Mea - Dokki, Giza

Senior Technical Support

XCELTRA Mea - Dokki, GizaPosted 1 month ago
89Applicants for1 open position
  • 22Viewed
  • 0In Consideration
  • 11Not Selected

Job Details

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Job Description

Technical Support

Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

  • Identify potential problems or outages in a timely manner.
  • Address problems and requests by transmitting information or providing solutions.
  • Alerting management when necessary for high visibility and critical issues.
  • Maintaining documentation for all Service Desk and end-user processes and procedures.
  • Fielding inquiries/problems and providing updates to all users on the progress and completion of requests.
  • Following-up with users and technicians until the issue is resolved.
  • Support multiple locations remotely and on site.
  • Take staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Prioritize and manage many open cases at one time.
  • Establish a good working relationship with customers.
  • Install and configure systems and networks.
  • Monitor and maintain systems and networks.
  • Proceed with RMA as required.
  • Test and evaluate new technology.

Job Requirements

  • Males.
  • Proficiency in English.
  • 2-3 years of experience.
  • Proven experience as IT Technical or relevant position.
  • Network troubleshooting is must.
  • Wireless and IOT certification is must.
  • Network certification is must
  • Customer handling skills.
  • Problems solving skills.
  • Customer Orientation.
  • Strong interpersonal skills.
  • Strong Communication skills.
  • Patient and understanding.
  • The investigation, problem-solving & diagnostic skills.
  • Listening and Responding.
  • Flexibility.
  • Pro-Active.
  • Efficient.
  • Accountable.
  • Responsive.

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