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Customer Service Specialist

Filkhedma
New Cairo, Cairo

Customer Service Specialist

New Cairo, CairoPosted 1 month ago
37Applicants for1 open position
  • 11Viewed
  • 1In Consideration
  • 1Not Selected

Job Details

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Job Description

  • Handle inbound and outbound calls.
  • Close daily tickets regarding (Feedback, Missed Calls. etc.)
  • Reroute complaints calls to the Customer Support Team.
  • Ensure customer satisfaction by responding to customer queries in a timely and accurate way.
  • Give full attention to the customer’s needs to book the service they need.
  • Finalize order bookings on the system right after the call.
  • Maintain applying Filkhedma’s quality standards.
  • Monitor AHT and Hold time and meet their targets.
  • Work on weekly outbound sales tasks to increase the order volume.     

Job Requirements

  • +1-year experience in a relevant role.
  • B-Degree in any relevant field.
  • Excellent Communicator.
  • Self-starter who loves to own things end-to-end. 
  • Problem Solver.
  • Results-Oriented.
  • Customer-Obsessed.
  • Quality Enthusiast.
  • Collaborative. 

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