Call Center Agent - Tourism Industry

Call Center Agent with Tourism Experience Needed

Are you passionate about traveling and helping others plan their dream trips? Do you have at least 3 to 5 years of experience in the tourism industry and speak fluent English? Are you a skilled and friendly call center agent who enjoys helping customers plan their trips? Do you have a background in the tourism industry and fluent English skills?

If you are a female between 25 and 35 years old, with at least 3 years of relevant experience, then you might be the ideal candidate for our company!

We are a tourism company located in Giza, Al Dokki, and we are looking for 3 call center agents with tourism experience to join our team. As a call center agent, you will:

• Answer incoming calls from customers who want to book travel arrangements or inquire about travel-related products
• Provide information and advice on travel destinations and accommodations
• Use traveling software (computer reservations systems, GDS systems and e-travel) to book flight and other transportation arrangements as well as lodging and tours
• Negotiate with vendors of travel-related products to get the best deals
• Promote and sell holiday and other specialized tour packages
• Resolve any issues or complaints that may arise during or after the travel
• Maintain electronic records of clients and transactions
• Meet the revenue and profit goals
• Providing information and advice about travel destinations and accommodations
• Booking flight and other transportation arrangements as well as lodging and tours
• Communicating with vendors of travel-related products to get the best deals
• Marketing and selling holiday and other specialized tour packages
• Handling unforeseen problems and complaints and determining eligibility for money returns
• Attending conferences to maintain familiarity with tourism trends
• Creating and updating electronic records of clients
• Reaching the revenue and profit targets