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IT Technical Support Specialist

ContrackFM - Shubra, Cairo

IT Technical Support Specialist

ContrackFM - Shubra, CairoPosted 17 days ago
206Applicants for2 open positions
  • 55Viewed
  • 13In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Identifying hardware and software solutions and troubleshooting technical issues.
  • Diagnosing and repairing faults and resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to users to quickly get to the root of their problem and identifies, manage and resolve issues in a timely manner. 
  • Providing timely and accurate user feedback and talking users through a series of actions to resolve a problem.
  • Following up with users to ensure the problem is resolved and replacing or repairing the necessary parts.
  • Providing support in the form of procedural documentation and managing multiple cases at one time.
  • Assists client day-to-day functionality and efficiency.
  • Provides IT support for desktops, printers, peripherals, and telephone systems.
  • Installation for all new devices and applications for external/ internal projects 
  • Follow up regular upgrades for all devices and applications.
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
  • Update the user information in the organization systems for new and current employees and update the user access for given IT applications for new and current employees

Job Requirements

  • Proven work experience 1- 2 years as a Technical Support, Desktop Support, IT Help Desk Technician, or similar role.
  • Hands-on experience with Windows environments.
  • Good understanding of computer systems, mobile devices, printers, and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software. 
  • Ability to provide step-by-step technical help, both written and verbal.
  • BS degree in Information Technology, Computer Science, or relevant field.
  • Additional certification in Microsoft or similar technologies is a plus.

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