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Customer Service Specialist (Sales Background)

Hands of Hope Physical Therapy & Wellness
Maadi, Cairo
Posted 3 months ago
16Applicants for2 open positions
  • 9Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Managing incoming calls and customer service inquiries,
  • Generating sales leads that develop into new customers
  • Identifying and assessing customer needs to achieve satisfaction
  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customer’s problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Performs other related duties as assigned.

Job Requirements

  • Bachelor Degree in Business Administration or any relevant field.
  • Fluency in English is an absolute MUST
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.
  • Customer service experience is preferred.
  • Some experience with the product or service to which the specialist will be assigned preferred.
  • Problem-Solving Skills
  • Friendly Attitude
  • Strong Time Management.
  • Ability to work in Maadi from 3:00 p.m. to 11:00 p.m. (Saturday & Sunday Off)\
  • Graduates ONLY

 

 

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