Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Managing incoming calls and customer service inquiries,
- Generating sales leads that develop into new customers
- Identifying and assessing customer needs to achieve satisfaction
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customer’s problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
Job Requirements
- Bachelor Degree in Business Administration or any relevant field.
- Fluency in English is an absolute MUST
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
- Customer service experience is preferred.
- Some experience with the product or service to which the specialist will be assigned preferred.
- Problem-Solving Skills
- Friendly Attitude
- Strong Time Management.
- Ability to work in Maadi from 3:00 p.m. to 11:00 p.m. (Saturday & Sunday Off)\
- Graduates ONLY
