Job Details
Skills And Tools:
Job Description
ASIS Solutions, based in Qatar (HQ) and Egypt, specializes in providing Time Management Solutions globally, including Time Attendance, Access Control, and Staff Tracking Solutions. Commitment in providing top-tier service. Our range of IT products and services cater to various industries such as Government, Financial Institutions, Oil & Gas, and Media.
Important Note: Working hours and vacations as per Gulf Area,
- Bachelor’s degree in Computer Science or any relevant field.
- 5 years of experience in Software Technical Support/Application Support/Software Customer Support.
- Handle incoming support cases through various channels including phone, email, and in-person meetings.
- Analyze, troubleshoot, and diagnose SQL jobs, views, and stored procedures using SQL query and scripting techniques.
- Provide step-by-step guidance and follow-ups to ensure complete resolution.
- Remotely or on-site install, configure, and troubleshoot applications.
- Maintain detailed issue tracking and documentation using a ticketing system.
- Deliver comprehensive system training to end-users, explaining technical concepts in clear and understandable terms.
- Adhere to Service Level Agreement (SLA) and Operational Level Agreement (OLA) standards.
Job Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Bachelor’s degree in Computer Science or any relevant field.
- Proficiency in Microsoft SQL Server and Oracle Databases scripts.
- Very good command of the English language (written & spoken).
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
- Familiarity with Azure cloud platforms is a plus.
- Knowledge of ITIL best practices is a plus.
