ASIS Solutions, based in Qatar (HQ) and Egypt, specializes in providing Time Management Solutions globally, including Time Attendance, Access Control, and Staff Tracking Solutions. Commitment in providing top-tier service. Our range of IT products and services cater to various industries such as Government, Financial Institutions, Oil & Gas, and Media.

Important Note: Working hours and vacations as per Gulf Area,

- Bachelor’s degree in Computer Science or any relevant field.

- 5 years of experience in Software Technical Support/Application Support/Software Customer Support.

- Handle incoming support cases through various channels including phone, email, and in-person meetings.

- Analyze, troubleshoot, and diagnose SQL jobs, views, and stored procedures using SQL query and scripting techniques.

- Provide step-by-step guidance and follow-ups to ensure complete resolution.

- Remotely or on-site install, configure, and troubleshoot applications.

- Maintain detailed issue tracking and documentation using a ticketing system.

- Deliver comprehensive system training to end-users, explaining technical concepts in clear and understandable terms.

- Adhere to Service Level Agreement (SLA) and Operational Level Agreement (OLA) standards.