IT Technical Support Engineer.
Downtown, CairoPosted 14 days ago- 97Viewed
- 0In Consideration
- 42Not Selected
Job Details
Skills And Tools:
Job Description
Job Description
• keep computer systems running smoothly and ensure users get the maximum benefit from them.
• install and configure computer hardware operating systems and applications.
• monitor and maintain computer systems and networks.
• Installing new software and hardware drivers and updating existing ones as needed.
• Logging all service requests and updating tickets as needed.
• provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues.
• troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• follow diagrams and written instructions to repair a fault or set up a system.
• support the roll-out of new applications.
• set up new users' accounts and profiles and deal with password issues.
• respond within agreed time limits to call-outs.
• work continuously on a task until completion (or referral to third parties, if appropriate).
• prioritize and manage many open cases at one time.
• Test and evaluate new technology.
Job Requirements
Job Requirements
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to diagnose and troubleshoot basic technical issues.
• the ability to think logically
• Excellent written and verbal communication skills.
• Additional certification in Microsoft (MCSA), Cisco (CCNA)or similar technologies is a plus.
• excellent listening and questioning skills, combined with the ability to interact
• Attention to detail.
• Good problem-solving skills.
• BS degree in Information Technology, Computer Science or relevant field.
Preferred Experience:
• Microsoft Windows Desktop Environment 3 years (Preferred).
• Microsoft Windows Server Environment 3 years (Preferred).
• Active Directory
