Warranty & Return Officer
Ramtrade -
Nasr City, CairoPosted 1 year ago70Applicants for1 open position
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- 0In Consideration
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Job Details
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Job Description
- Participating in day to day return & warranty department.
- Responding to return & warranty issues in timely manner.
- Making all warranty & return reports & sharing with customer service, fleet & finance departments.
- Weekly meeting with Warranty and Return Supervisor to share workflow reports.
- Daily updates on the return excel sheet.
- Daily check on the return batteries due date to make sure to provide the customer with the final decision on the battery status.
- Data entry on sap application on the return batteries and daily updates on any changes on the batteries entered.
- Daily updated google sheet for the batteries that is ready to be delivered to the customer.
- For Scrap batteries
- After finishing checking all the returns, participating in creating monthly Report with all battery details & sending it to Returns Supervisor
- There is a testing tool called (Bosch Tester) all the team is responsible for double checking on the battery status after Lab’s examination.
Job Requirements
- Warranty administration experience is must
- Strong administrative experience is essential
- Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
- Able to meet deadlines without compromising on the quality of work
- As you will be working closely with the Customer Service Team and quality control, so knowledge the relevant technical about battery would be an advantage
- Strong written & verbal command of English is a must
