Returns & Warranty Officer
Ramtrade -
Nasr City, CairoJob Details
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Job Description
Role Purpose:
Responsible for handling the return process and warranty claims to ensure a positive customer experience. Coordinating returns, exchanges, and warranty services, while adhering to company policies and procedures.
Duties, Tasks and Responsibilities:
- Respond to customer service inquiries regarding returns, exchanges, and warranty claims and apply it on the SAP system.
- Provide excellent customer service by addressing concerns, answering questions, and guiding customers through the return and warranty processes.
- Facilitate the return authorization process, ensuring customers follow established guidelines.
- Coordinate the return of products, including, processing replacements, and tracking return shipments.
- Conduct regular visits to customers regarding returns and warranty claims.
- Handle warranty claims by verifying eligibility, and processing replacements or repairs.
- Collaborate with relevant departments to ensure timely resolution of warranty and returns issues.
- Maintain accurate and organized records of returns and warranty claims.
- Ensure compliance with company return and warranty policies.
- Keep updated on product knowledge, warranty terms, and industry standards.
- Collaborate with the customer service, fleet, and quality assurance teams to streamline the returns and warranty processes.
- Provide feedback to relevant teams on product issues identified through returns and warranty claims.
- Proactively identify opportunities to improve the returns and warranty processes.
Job Requirements
Job Specifications:
Education:
- University Graduate.
Experience:
- 0-2 years experience in a similar role.
Language:
- Excellent command of both spoken and written Arabic language.
- Good command of both spoken and written English language.
Computer Skills:
- Excellent MS Office (Excel, Word and PowerPoint)
- SAP System User
Skills & Personal Attributes:
- Excellent communication skills.
- Details oriented.
- Positive and self-motivated.
- Highly organized.
- Preferably Males
- Ability to work independently and as part of a team.
- Proactive and able to meet tight deadlines.
- Strong ethics and integrity.
Position Type and Expected Hours of Work:
- Full Time.
- Maximum 48 working hours per week.
- 1 day off on Friday
Outdoor:
- Outdoor visits within the Egyptian region for warranty renewal for Clients using company car or rented car.
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