What You'll Do ?

• Responsible to install, configure, implement and maintain of telecommunication systems &call center solutions.
• Capable to handle virtual and cloud telecommunications and call center systems.
• On premise and remote support of all telecommunication solution elements. 
• Able to lead a teams of infrastructure technicians and related SP's representatives . 
• Able to suggest the recommended elements and scenarios of telecommunication optimum solutions.
• Analyze and ensure the reliability of the communications systems on a regular basis to provide the highest level of performance, ability and security.
• Troubleshoot and resolve systems problems 
• Track and analyze fault histories in the long and short term resolution of problem.
• Able to interact with Call center modules, CTI and API integration.
• Able to interact and communicate with common CRM & ERP solutions interfaces.
• Able to Monitor the client's telecommunication infrastructure like voice and data public links : Land telephone lines ,Internet services ,LAN ,WAN connections, Public PRI , MPLS, leases lines  etc.).
• Able to handle incoming tickets from the clients and keep all Voice systems, networks and services working properly .
• Handling, installation, implementation, operation and maintenance of Smart Home devices and applications, Fire and      IP Camera and CCTV systems 

Who You Are?

• Bachelor of Science in Engineering (Electronics and Telecommunication) 
• Ain Shams, Cairo, GUC and Helwan universities are recommended
• 0-2 years of experience .
• Max age : 25 Years
• Preferred certified or knowledge in CCNA & CCNP Collaboration
• excellent knowledge in all Microsoft office (Excel-Word, Power point and Project management)
• Initial Knowledge and understanding of IP telephony and voice gateways and integrated voice solutions.
• Initial Knowledge and understanding of  TCP, UDP, and IP protocols
• Knowledge and understanding of CTI  & API for IP telephony systems
• Initial Knowledge and understanding of network Infrastructure administration
• Initial Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP/s, MPLS/BGP/Layer3/Layer2
• Basic Knowledge and understanding  of MySQL as a common data base and Java programming language.
• Basic Knowledge and understanding  of terminal emulator, serial console and network file transfer application
• Knowledge of remote access applications ( i.e. AnyDesk, TeamViewer)
• Computer skills including internet advanced search skills. 
• Excellent command of spoken and written English language.
• Communication Skills.
• Problem-solving skills.
• Ability to set priorities and follow up to achieve them
• Ability to handle multiple tasks simultaneously & meet agreed due date and harmony work with team.