Sr. Supervisor Converged Core SDM & Signaling OPS & Support

Job Brief:

Handling new projects including acceptance, configuration and testing on test-bed and live network elements as well as operating & maintaining the Core Signaling network elements in addition to handling major incidents and major customer complaints and interface with Orange skill center for maintenance releases rollout and validation.

Responsibilities:

• Handle the customers complaints and QoS problems on 24/7 basis.
• Monitor daily health checks and perform the needed corrective actions.
• Create the needed configuration for the integration of the new platforms related to other teams with the core network (IN, VAS, Billing, Provisioning, etc.).
• Perform day-to-day operational work orders for STP,SGSN , DRA & USN.
• Approve major and critical action plans received from different teams and assess their impact on the network.
• Handle National Roaming activities.
• Perform functional tests and hardware acceptance for new network elements and new features on STP, DRA, USN & EIR within SLA and to ensure the time to market.
• Perform all needed configurations related to new projects.
• Troubleshoot core network elements problem with onsite interventions on all nodes.
• Handle new SW upgrade and corrective patches implementation on core network elements.
• Perform the needed reporting & data extraction tasks for network KPIs, NUR, vendors PST, major problems incidents reports.
• Ensure all major and critical incidents are resolved according to the agreed Service Level agreement (SLA) to enhance customer satisfaction and reduce time to repair.
• Monitor the traffic on occasions and after critical actions.
• Provide Level 2 support for Core first line support team 24/7 to reduce time to repair.
• Interface with Interconnect, Core switching, Packet core ,Core first line support, Core roaming, transmission, IN, VAS , Quality , supervision, service desk, billing, marketing & revenue assurance for day to day activities to assure accomplishing all work orders and new projects on time.
• Interface with the core vendors to assure all incidents and tickets are solved with SLA.
• Prepare procedures to be implemented onto production environments to enhance customer satisfaction and reduce time to repair.
• Preparing know/how sessions for other teams and act as source of expertise and references for the technical knowledge transfer.
• Handles advanced routing, configurations and critical analysis modifications.
• Interface with Orange Skill Centers for major issues handling and maintenance releases validation and rollout.
• Analyze the QoS regular performance reports generated from the network to provide and suggest technical solutions to the products and services department.
• Coordinate with the external teams and vendors in implementing the plan for the critical actions in Orange Network.