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Call Center Agent

Allamna Integrated Solut... - Nasr City, Cairo

Call Center Agent

Allamna Integrated Solutions - Nasr City, CairoPosted 2 months ago
105Applicants for1 open position
  • 24Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Receive inbound and outbound calls including transferred sales leads from current and potential customers.
  • Place outbound follow-up calls after completing each task to assure that the customer is satisfied with the service, or product..
  • Answer questions about the product details, the company, and issues with account for the customers.
  • Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
  • Meet Quality Assurance Requirements and other key performance metrics.
  • Handle customer inquiries both telephonic-ally and by email.
  • Manage and resolve customer complaints.
  • Enter new customer information into system.
  • Update existing customer information.
  • Document all call information according to standard operating procedures.
  • Complete call logs.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Job Requirements

  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Must possess and be able to demonstrate strong influencing and closing skills.
  • Ability to learn and navigate new software quickly
  • Excellent computer skills “ specially Microsoft office "
  • Experience in CRM application is preferable.

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