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Customer Service Representative

Aqua Chiara Egypt
6th of October, Giza

Customer Service Representative

6th of October, GizaPosted 2 months ago
87Applicants for2 open positions
  • 49Viewed
  • 26In Consideration
  • 21Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Deal directly with customers either by telephone or email.
  • Respond promptly to customer inquiries.
  • Responsible of the Process orders from clients, forms, applications and requests.
  • Organize workflow to meet customer time frames.
  • Direct requests and unresolved issues to the designated resource.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Maintain customer databases.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
  • Provide feedback on the efficiency of the customer service process.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product inquiries.
  • Provide pricing and delivery information by dealing with the Planning and production department.
  • Set up new customer accounts.

Job Requirements

  • Excellent communication skills.
  • Presentable.
  • Bachelor’s Degree.
  • Graduates only.
  • Negotiation skills.
  • Flexibility, Strong verbal communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Good computer skills.
  • Prioritizing, time management and organizational skills.
  • Hard worker.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Customer service skills.

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