Job Details
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Job Description
Key Responsibilities:
- Plan, book, and manage all aspects of corporate travel, including flights, accommodations, car rentals, and ground transportation for clients.
- Understand and adhere to client travel policies, ensuring all bookings comply with established guidelines.
- Provide professional travel advice, optimizing itineraries based on cost, time efficiency, and client preferences.
- Maintain strong relationships with travel vendors (airlines, hotels, car rental agencies) to negotiate the best deals and ensure seamless service delivery.
- Handle changes, cancellations, and emergency travel needs with prompt and efficient resolutions to ensure client satisfaction.
- Implement clear, standardized booking processes to reduce errors and enhance consistency, improving client satisfaction.
- Stay updated on industry trends, travel regulations, new technologies, and safety protocols to provide informed advice.
Operational Management:
- Efficiently manage the entire booking process for flights, hotels, car rentals, and ground transportation.
- Provide regular reports on travel costs, savings, and key performance metrics to senior management, identifying areas for cost reduction and process improvement.
Job Requirements
Personal Qualities:
- Strong knowledge of corporate travel processes, visa requirements, and airline policies.
- A customer-first mindset with the ability to provide prompt, efficient, and courteous service.
- Proficiency in GDS systems (e.g., Galileo, Amadeus, Sabre)
- Excellent English & Arabic communication skills (written & verbal).
- Ability to handle multiple client requests in a fast-paced environment.
- Flexibility to work in rotational shifts.
- Passion for Travel.
Education:
- Bachelor’s degree in Business Administration or Travel Management or related field.
- IATA certification is desirable.
Experience:
- 5-7 years experience in travel industry
- Minimum of 3 years of experience as a Travel Consultant, with a focus on corporate travel.